Refund policy

Thank you for shopping with Rush of Ase.

All Sales Are Final

Rush of Ase generally does not accept returns or exchanges and does not issue refunds. Exceptions may be considered for damaged, defective or incorrect items and when otherwise required by law.

Please contact us before returning any merchandise. Returns sent without prior approval will not be accepted.

Order Cancellations

You may request to cancel an order before it has shipped. Once an order has shipped, it can no longer be canceled.

If an exception is approved after shipment, the customer is responsible for return shipping costs and a $5 restocking fee. The item must be returned within seven days of delivery, unused and in its original packaging.

Damaged or Incorrect Items

Please contact us promptly if your order arrives damaged, defective or incorrect. Include your order number and clear photographs of the item and packaging so we can review the issue and determine an appropriate resolution.

Custom and Discounted Orders

Custom-made, personalized, sale and discounted items are final sale and cannot be canceled, returned or exchanged.

Production and completion dates for custom orders are estimates and may vary.

Handmade and Natural Products

Many of our products are handmade or created from natural materials. Variations in color, size, shape, texture and finish—as well as minor blemishes, irregularities and small nicks—are natural characteristics and are not considered defects.

Approved Returns

If a return is approved, send it to:

Henry-Ala Corporation / Rush of Ase
200 E. Rowland St., Unit 155
Covina, CA 91723

Customers are responsible for the cost and risk of return shipping unless the return results from our error or applicable law requires otherwise. We recommend using an insured and trackable shipping service.

Approved refunds will be issued to the original payment method after the returned item is received and inspected.

Contact Us

Email: info@rushofase.com
Website: www.rushofase.com